Troubleshooting: Connection Problems

If your laser connects to the computer but doesn't stay connected, please try the following:

• Check USB Cables
• Check For Electrical Issues
• Windows-Specific Issues

Laser Behaves Unexpectedly¶

If your device is restarting when you try to use it, you are most likely experiencing either communication problems or brief losses of power. This is often visible when a device set to home on startup homes unexpectedly. Please try the following:

• Check for Electrical Issues
• GRBL Communication Problems

If you're experiencing unexpected behavior from a device not originally intended as a laser, such as a diode module mounted to a 3018 CNC router, you may need to adjust the settings:

Laser Is Connected, But Not Responding¶

If your laser appears to be connected to the computer but is not responding, try the following:

• If your device has a screen, check for error messages or alarms
  • Some enclosed lasers have sensors to detect if the lid is open, and will not run until the door is closed and the error is cleared
  • Some lasers with water cooling have sensors to detect the flow of water, and will not run if they don't detect water flow